COVID-19: How Moore Rehab Outcomes are looking after you!

We here at Moore Rehab Outcomes (MRO) are closely monitoring updates around the more recent Coronavirus (COVID-19) outbreak. We remain vigilant in ensuring that our staff and patients are aware of how we can stay safe and well during this time. 

Stay informed, follow

Please note that masks are compulsory across NSW, all service providers are advised to wear masks indoors. This includes visits to participants’ homes, where advice is that people in the home should also wear a mask throughout your visit.



  • Our staff will not visit you should they be unwell or have known exposure to COVID-19.
  • In areas of concern, we will provide remote rehabilitation reviews where possible using telehealth or video conferencing if appropriate.
  • We will screen clients before each home visit: Up to 24 hours prior to every home visit you will receive a phone call to check that you or members of your household do not have the symptoms of COVID-19 or are unwell. Review of COVID-19 “hot spot” areas will also be considered before a visit.
  • Social distancing during home visits. Your MRO clinician will maintain distance where possible and may review you outdoors in an open air environment. They may shorten the normal timeframe they are in your home, to reduce exposure.
  • PPE and sanitisation. We will use good hygiene and sanitise before and after home visits and be guided by NSW Health on the requirement to wear Personal Protective Equipment (PPE) such as masks and gloves.
  • We will review your treatment programs to see if existing providers can offer remote support (if possible).


  • Notify us if you or anyone in your household is unwell or have been exposed to the virus or been to an identified ‘hot spot’– especially if our staff are visiting your home. NSW COVID-19 case locations map | NSW Government.
  • Let us know if you have any concerns about your services, health providers or care during this period.
  • If our staff need to visit your home, we request that you wash your hands frequently, practice good cough / sneeze hygiene, limit their exposure to others (ask other family members to stay in another room if they aren’t required), and maintain physical distance during the appointment where possible.
  • As per the current health advice, people in the home should also wear a mask throughout a visit.
  • Discuss with your GP the COVID-19 vaccine and / or any restrictions.

We wish you and your families good health and wellbeing during this challenging time, and we will do our best to support you and help your recovery.

Kelly Martin (Marketing)

Kelly Martin (Marketing)


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